Terms and Conditions

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  • Payment
  • Delivery
  • Returns

    Thank you for visiting www.plushiemorphs.com (the Website). This Website is operated by Plushiemorphs (referred to as “Plushiemorphs/we/our/us”). As user of this Website you (referred to as “you/your”) acknowledge that any use of this Website including any transactions you make is subject to our terms and conditions below and any subparts thereof that may appear elsewhere on the Website. Please read through these terms and conditions carefully before using this website and print a copy for future reference. Also read our Privacy Policy section regarding your personal information.

    1. General

    1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take immediate effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website. Your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

    1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this Website.

    1.3 Certain Website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.

    1. Payment

    2.1 All orders that you place on this Website will be subject to acceptance in accordance with these terms and conditions.

    2.2 The price you pay is the price displayed on this Website at the time we receive your order. While we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and provide the option of reconfirming your order or canceling it for a full refund.

    2.3 Payment can be made by the methods provided for you on the Website. You must be over 18 to make a payment.

    2.4 Payment will be taken at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods that are not available.

    2.5 All prices are shown in £s and exclude VAT (where applicable) at the applicable current rates and exclude delivery charges. (See shipping information for further details)

    1. Returns, Cancellations and Substitutions


    Please contact us and tell us about any damage or manufacturing faults which make your goods unacceptable. You must return the goods to us within 14 days and retain proof of posting.

    The goods will be sent to our manufacturer for inspection and if they are found damaged or faulty we will refund the full purchase price, the cost of delivery to you and the cost of return delivery. If you would like a replacement item we shall be pleased to dispatch one and refund the cost of return postage for the damaged item.

    Returns Address:
    11 Hawkeshead
    CV21 1QF

    Cancellation of Order

    If you want to cancel your order you may do so by contacting us by email at sales@plushiemorphs.com. If the goods have already left the warehouse please follow the steps for “Change Your Mind on Receipt of Goods”.


  • Change Your Mind on Receipt of Goods
  • If you wish to return the goods because you have changed your mind please contact us immediately by email at sales@plushiemorphs.com and return the goods within 14 days.

    • The goods must be intact, undamaged and unused with all packing and tags intact.
    • You must pay for the return carriage and retain proof of posting.
    • We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition or are damaged.

    We will

    • Inspect the goods for damage
    • Refund the cost of the goods and the cost of the original carriage to you
    • Process your refund via the original payment method, to the original purchaser.

  • Delivery

  • Once your payment has been processed and the money received, your items will be dispatched by your chosen shipping option. Whilst we aim to dispatch all goods within 7 days please allow up to 28 days for delivery from receipt of your order.

    For international delivery please allow more time for delivery.

    You will be responsible for any and all tax, duties and/or any other amounts payable in respect of the shipping of the Product(s) into the relevant country.

    1. Intellectual Property

    6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

    6.2 You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    1. Liability and Indemnity

    7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

    7.2 Subject to Section 7.1 above, Plushiemorphs will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. Plushiemorphs will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

    7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

    7.4 Subject to Section 7.1 above, Plushiemorphs will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

    • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
    • loss of goodwill or reputation; or
    • special or indirect losses
    • suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

    7.5 Notwithstanding the above, subject to Section 7.1 Plushiemorphs aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

    7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

    7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

    1. Miscellaneous Provisions

    8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

    8.2 We have selected our products on the basis that they will be used for domestic use only. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

    8.3 We have taken due care and diligence to provide accurate images and descriptions of all products. All sizes are approximate.

    8.4 Plushiemorphs shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

    8.5 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

    8.6 Plushiemorphs reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

    8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

    8.8 No delay or failure by Plushiemorphs to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Plushiemorphs.

    8.9 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Plushiemorphs relating to the use of this Website (including the order of products) and sets forth the entire agreement and understanding between you and Plushiemorphs for your use of this Website.

    The Plushiemorphs Website is operated by:


    11 Hawkeshead


    CV21 1QF


    Registered in England as a Sole Trader